Terms
1. Acceptance of Terms
By registering an account with Rivo, a player agrees to be bound by these terms and conditions in full. Rivo reserves the right to amend these terms from time to time, with material changes communicated to registered players by email in advance of taking effect.
2. Eligibility
- Players must be at least 18 years of age to register or hold an account.
- Rivo is intended for players resident in jurisdictions where online gambling is lawful; it is the player’s responsibility to confirm this before registering.
- Only one account is permitted per person, household or IP address. Duplicate accounts will be closed and any associated bonus funds voided.
- Employees of Rivo and their immediate family members are not eligible to hold a player account.
3. Account Registration and Verification
Players must provide accurate, current information at registration, including a genuine name, date of birth and contact details. Rivo may request identity verification documents at any point, and in particular before processing a first withdrawal, in line with UK anti-money laundering regulation. Accounts with incomplete or unverified information may have withdrawals delayed or, in cases of suspected fraud, suspended entirely pending investigation.
4. Deposits and Withdrawals
| Item | Detail |
|---|---|
| Minimum deposit | £10 (varies slightly by method) |
| Minimum withdrawal | £20 |
| Currency | Pounds sterling (£) |
| Withdrawal method | Generally returned to the original deposit method where possible |
| Processing time | Up to 24 hours for e-wallets, 1-5 business days for cards and bank transfer |
Rivo does not charge a fee for standard withdrawals, though a player’s own bank or payment provider may apply charges outside of Rivo’s control. Withdrawal requests may be reviewed for compliance and security purposes before release, which can add to the stated processing time in individual cases.
5. Bonuses and Promotions
- All bonus offers are subject to the specific terms published alongside that offer, in addition to these general terms.
- A wagering requirement of 35x applies to the standard welcome bonus, calculated on the bonus amount.
- Bonus funds must be wagered within 30 days of being credited or they, along with any associated winnings, will be removed from the account.
- Rivo reserves the right to withhold or reclaim bonus winnings where evidence of bonus abuse, including but not limited to the use of banned betting patterns or multiple accounts, is identified.
- Full current promotion terms are published on the Bonuses page.
6. Responsible Gambling
Rivo provides tools including deposit limits, loss limits, wagering limits, session time-outs and self-exclusion, all accessible from the account dashboard. Self-exclusion, once activated, cannot be reversed before the selected period has elapsed. Players who believe they may have a gambling problem are encouraged to contact GamCare on 0808 8020 133 or to seek support through Gamblers Anonymous UK. Rivo participates in industry self-exclusion schemes where required by its licence.
7. Fair Play and Game Rules
All games offered by Rivo use certified random number generators, independently audited by recognised third-party testing bodies. Individual game rules, paytables and RTP figures are available from the information panel within each game. In the event of a disconnection during play, any wager already placed and outcome already determined by the game server will stand and be settled according to the result recorded.
8. Account Suspension and Closure
Rivo reserves the right to suspend or close an account where there is reasonable suspicion of fraud, collusion, bonus abuse, underage access or breach of these terms. A player may request closure of their own account at any time through customer support, and any remaining cash balance not connected to an active investigation will be returned via an approved withdrawal method.
9. Limitation of Liability
Rivo is not liable for losses arising from circumstances outside its reasonable control, including but not limited to internet connectivity issues on the player’s side, third-party payment provider delays, or force majeure events. Nothing in these terms excludes liability that cannot lawfully be excluded under applicable consumer protection law.
10. Governing Law
These terms are governed by the laws of England and Wales. Any dispute arising from use of the site that cannot be resolved directly with customer support may be referred to an approved alternative dispute resolution provider as listed on Rivo’s licensing documentation.
11. Contact
Questions regarding these terms can be directed to support@rivo-gb.com. Rivo aims to respond to all account and terms-related enquiries within two business days.